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Preppy Style Customer Care Agent
2 days ago
**Job Description**
As a Customer Service Agent for the Central European markets, you will be responsible for supporting customers mainly over phone and email. You will help GANT's customers before, during, and after a purchase, Monday to Friday, 10 am to 6 pm.
Prior to your shifts, you will receive a comprehensive two-week onboarding program, which will take place during regular office hours, Monday to Friday, 9 am to 5 pm.
Responsibilities
- Support customers with queries related to orders, products, stores, or loyalty programs within established tonality guidelines.
- Report any issues to the E-Commerce teams and the Customer Service Manager.
- Handover cases and issues handled to the in-house team.
Requirements
To succeed in this role, you must be fluent in Dutch and have strong communication skills. Any additional languages, such as German or English, is also beneficial. Previous experience in customer service or working in digital platforms is an asset.
We are looking for someone who is:
- A solution-oriented fast learner who can handle digital platforms.
- Service-minded and friendly.
- Communicative and not afraid to ask for help.
This is a part-time consultancy position where you will be hired as a consultant through A-hub.
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