Dutch Language Support Specialist

2 days ago


Stockholm, Stockholm, Sweden A Hub AB Full time

**GANT: Revolutionizing American Sportswear**

GANT is a pioneering company that has been at the forefront of preppy style since 1949. Founded by the Gantmacher family in New Haven, Connecticut, GANT has revolutionized the way the world dresses by creating iconic American Sportswear brands.

We continue to challenge convention and make clothes for the courageous, the curious, and the creative – a community of people who believe you should never stop learning. Our global presence spans over 70 markets, with 600 stores, 4,000 selected retailers, and a team of 1,500 employees worldwide.

As a Customer Service Agent, you will play a vital role in supporting our customers mainly over phone and email. You will help GANT's customers before, during, and after a purchase, Monday to Friday, 10 am to 6 pm. Prior to your shifts, you will receive a comprehensive two-week onboarding program, which will take place during regular office hours, Monday to Friday, 9 am to 5 pm.

Key Responsibilities**

- Provide exceptional customer service to our clients in the Central European markets, primarily via Service Cloud.

- Report any issues to the E-Commerce teams and the Customer Service Manager.

- Handover cases and issues handled to the in-house team.

Requirements**

To be successful in this role, we believe that you speak Dutch fluently. Any additional languages, such as German, Swedish, or English, is also mandatory. It is an advantage if you have previous experience in customer service or working in digital platforms.

We are looking for someone who is:

  • A solution-oriented fast learner who can handle digital platforms.
  • Service-minded and friendly.
  • Communicative and not afraid to ask for help.


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