Installer Experience Enhancer

20 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About This Role

We are seeking a skilled Product Manager to join our team and drive the development of tools tailored to our installers, service technicians, and customer service representatives.

Main Responsibilities
  1. Develop tools for installers, service technicians, and customer care agents to enhance user experience and streamline workflows.
  2. Owning the product roadmap, prioritize feature development, and work with stakeholders to ensure successful delivery of high-impact tools.
  3. Collaborate with cross-functional teams to ensure coherent user experience.
  4. Act as a bridge between technical development and end-users to ensure seamless implementation process.
Requirements
  • Proven experience leading product development for internal tools used by field-based workforce and/or in customer support or aftersales domain.
  • Experience working across various markets within fast-growing scaleups.
  • Expertise in crafting customer experience-centric product strategies.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot).
  • Bachelor's or Master's degree in relevant field (e.g., Business Administration, Engineering, or related discipline).


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