![Embark](https://media.trabajo.org/img/noimg.jpg)
Player Experience Manager
2 days ago
Embark: A Journey into the Unknown
">We're not just building games; we're crafting memorable experiences that leave a lasting impact. As a Customer Support Manager at Embark, you'll be part of a talented team dedicated to delivering exceptional player support.
">Your Key Responsibilities
">- Provide insightful reporting on performance, sentiment, and player safety.
- Collaborate with agents to clear obstacles and deliver exceptional support.
- Escalate complex issues and develop custom solutions for our players.
- Work closely with CS, QA, and the game team to create engaging tutorials and walkthroughs.
- Ensure consistent messaging across the community team.
Your Qualifications
">- A native-level command of English with a strong understanding of analytical data.
- An adaptive writing style with effective communication skills.
- Experience in customer support, particularly within the gaming industry and premium titles.
- Experience and enthusiasm for gaming with a versatile working style.
What We Offer
">We welcome individuals from diverse backgrounds and invite you to join our journey. As an employee at Embark, you'll enjoy a competitive salary, passionate colleagues, and opportunities for growth and development.
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