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Success Manager

2 months ago

Stockholm, Stockholm, Sweden EF Education First Full time
About the Role

We are seeking a highly organized and customer-driven Junior Customer Success Manager to lead the implementation and delivery of language programs at some of Sweden's largest companies.

Key Responsibilities
  • Implement learning programs, building client loyalty and satisfaction.
  • Work with existing and potential clients to define clear Key Performance Indicators (KPIs) and deliverables.
  • Monitor KPIs and report to clients on the success of learning programs to drive results, identify actions for continuous improvement, achieve renewals, and assist in growing the accounts.
  • Be responsible for the administration to launch clients' employees onto our learning platform.
  • Foresee and react to problems rapidly with creative solutions.
  • Provide project management skills to sales teams during tenders.
  • Collaborate with colleagues around the world to improve our processes and programs.
The Skills & Experience We Look For
  • University graduate
  • Exceptional communication and ability to build credible relationships
  • Excellent project management and organizational skills to keep on top of deadlines
  • Client service mindset, passionate about client success and satisfaction
  • Ability to evaluate, prioritize, and manage multiple internal and external requests
  • Strong analytical skills and ability to uncover stories behind the data
  • Fluent in Swedish and English, with other languages being a bonus
  • Passion for learning, both for yourself and, on a bigger scale, for the organization
To Thrive at EF Education First
  • Be proactive, with a strong entrepreneurial spirit and ideas to put forward
  • Able to perform in a fast-paced and pressured environment
  • Decisive and able to take calculated risks when necessary
What We Offer
  • Developing our talent is core to our values. We provide structured onboarding, access to self-development platforms, real ownership, and career experience
  • Opportunities to lead projects in an interesting international environment, producing meaningful work that makes a difference to people's lives
  • An attractive salary (based on track record) and benefits packages
  • A strong network of international peers and collaborators
  • 30 days paid leave each year