Customer Service Representative for American Express

2 weeks ago


Stockholm, Stockholm, Sweden Nordic Retail Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent for American Express. As a key member of our Nordic Retail Group team, you will be responsible for delivering exceptional customer service to our existing business partners in Sweden.

Key Responsibilities
  • Handle incoming calls from new and existing business partners to provide timely and effective solutions.
  • Monitor and maintain the quality of our payment services to ensure seamless transactions.
  • Support business partners with general inquiries and provide expert guidance.
  • Coordinate small-scale marketing projects to promote American Express services.
  • Manage administrative tasks to ensure high service standards.
Requirements
  • Minimum 1 year of work experience, preferably in customer service.
  • Excellent communication skills in Swedish, both written and verbal.
  • Experience in customer service and project coordination is a plus.
  • Proficiency in Microsoft Office, particularly Excel and PowerPoint.
  • High school diploma or equivalent.
What We Offer
  • Work in a modern office space in Stockholm.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.


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