Customer Service Representative for American Express
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent for American Express. As a key member of our Nordic Retail Group team, you will be responsible for delivering exceptional customer service to our existing business partners in Sweden.
Key Responsibilities- Handle incoming calls from new and existing business partners to provide timely and effective solutions.
- Monitor and maintain the quality of our payment services to ensure seamless transactions.
- Support business partners with general inquiries and provide expert guidance.
- Coordinate small-scale marketing projects to promote American Express services.
- Manage administrative tasks to ensure high service standards.
- Minimum 1 year of work experience, preferably in customer service.
- Excellent communication skills in Swedish, both written and verbal.
- Experience in customer service and project coordination is a plus.
- Proficiency in Microsoft Office, particularly Excel and PowerPoint.
- High school diploma or equivalent.
- Work in a modern office space in Stockholm.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
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Stockholm, Stockholm, Sweden Nordic Retail Group Full timeAbout the RoleNordic Retail Group is seeking a highly skilled Customer Care Agent to join our team and represent American Express in Sweden. As a Customer Care Agent, you will be responsible for handling existing business partners of American Express in Sweden, ensuring high-quality service and support.Key ResponsibilitiesManage and maintain relationships...
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