Customer Service Representative
2 days ago
PAIR Finance GmbH is a leading fintech company that is revolutionizing the debt collection industry with its innovative approach. Our mission is to provide efficient and customer-centric debt collection services, leveraging the power of artificial intelligence and behavioral science.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team in Stockholm. As a key member of our B2C customer service team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Provide confident and solution-oriented communication with clients, consumers, and third parties via email, chat, and letter.
- Handle legal issues, such as inquiries from debt counseling agencies, or criminal charges, and serve as a contact person for the bailiff on court files.
- Coordinate client inquiries to the right contact persons, including inquiries about data protection and legal issues.
- Process files in a commercially effective manner and maintain CRM systems.
- Collect feedback from clients and customers to support the improvement of technology and services.
- Contribute to the further development of internal processes and structures to strengthen the team.
- First experience in B2C customer service, ideally with a focus on receivables management/debt collection.
- Passion for contributing to fast-paced environments and continuously improving processes and standards.
- Hands-on and solution-oriented way of working.
- Mandatory business fluent communication skills in Swedish and English (written and spoken).
- Good MS Office skills and a passion for new technologies such as AI.
- An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success.
- Individual development opportunities and a transparent, appreciative feedback culture for personal growth.
- Mobile working in a hybrid model for more flexibility in everyday life. In addition, up to six weeks of work abroad per year upon arrangement.
- A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose.
- We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home.
- 28 days of annual leave.
- Language courses and training opportunities adapted to individual situations.
- Modern offices at international locations with fresh fruit and drinks for a feel-good working environment.
- Regular team and company events to celebrate successes together.
We are an equal-opportunity employer. We value a diverse team and an inclusive culture. We welcome applications from all qualified individuals regardless of ethnicity, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, or disability.
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