IT Support Specialist

2 weeks ago

Stockholm, Stockholm, Sweden Mercell Holding AS Full time
About the Role

Mercell Holding AS is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT-related operations within our organization.

Key Responsibilities
  1. Technical Support and Incident Management
    Ticket Resolution: Respond to and resolve IT-related incidents and service requests raised by internal users. Investigate and diagnose technical issues related to SaaS applications, network connectivity, hardware, and software integrations.
    User Training: Provide training and guidance to end-users on SaaS tools and best practices.
  2. Project Implementations
    SaaS Deployments: Collaborate with project managers and business stakeholders to implement new SaaS solutions. Ensure successful deployment, configuration, and user adoption.
    Integration: Integrate our core SaaS tools with other systems (e.g., AWS, Github) to streamline interdepartmental workflows.
  3. System Maintenance and Optimization
    Monitoring and Performance: Monitor application and hardware performance, identify bottlenecks, and optimize system workflows where possible.
    Security: Implement security best practices, including access controls, data encryption, and vulnerability assessments in collaboration with our internal security team.
  4. Documentation and Knowledge Sharing
    Documentation: Maintain accurate documentation for all IT operational configurations, troubleshooting steps, and standard operating procedures.
Requirements
  • 5+ years operational experience with an international IT organization.
  • Experience in IT Service Management to ensure smooth sailing for the organization, with a knack for optimizing service delivery to meet business needs.
  • Skilled in Identity & Access Management, ensuring only individuals gain entry while maintaining the integrity of sensitive information.
  • Proficient in Device Management and Security.
  • Skilled at maintaining and optimizing network infrastructure to keep the organization connected and secure through Network Management.
  • Experienced in Technical Support & Troubleshooting to keep operations run smoothly.
  • Fluent in English and Swedish.
  • Located in or close to Stockholm, Sweden.
About Mercell Holding AS

Mercell Holding AS is a fast-growing technology company committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans, pension plans, paid parental leave, social happenings, and competitive salary packages.

We are passionate about revolutionizing public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about.

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