Customer Contracts Team Lead

7 days ago


Leksand Municipality, Sweden Ejendals Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our Customer Contracts Team. As a key member of our Customer Service department, you will be responsible for developing and maintaining business processes to ensure a consistent and positive customer experience.

Key Responsibilities
  • Lead and develop a team of Customer Contracts Coordinators and Claims & Return Agents to support Ejendals' business operations.
  • Collaborate with the Sales team to ensure high levels of service and alignment with customer information.
  • Review and validate customer contracts and agreements for accuracy and compliance.
  • Drive continuous improvement of business processes to enhance efficiency and effectiveness.
  • Foster team development, providing coaching and support to achieve professional growth.
Requirements
  • Relevant degree or equivalent experience in a related field.
  • Experience in leadership and team development.
  • Knowledge of business law processes and administration.
  • Experience in international B2B environments.
  • Proficiency in Excel, PowerPoint, and Word, with knowledge of the ERP system SAP.
  • Fluency in English and Swedish, both spoken and written.
About Ejendals

Ejendals is a stable, growing, and successful company that offers favorable working conditions, great colleagues, and opportunities for professional growth and development.



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