Customer Support Solutions Expert

9 hours ago


Stockholm, Stockholm, Sweden Waitwhile Full time
Unlocking Customer Potential

Waitwhile empowers businesses to eliminate waiting times and enhance customer experiences. Our platform is used by thousands of companies globally, serving millions of customers.

As a Solutions Engineer in Europe, you'll play a vital role in solving complex technical issues, driving innovation, and fostering strong relationships with our customers and product teams.

Responsibilities:

  • Partner with cross-functional teams to develop tailored solutions for customers.
  • Identify and resolve technical challenges through close collaboration with customers and internal teams.
  • Design and implement efficient tools to streamline the Support and Success process.
  • Advise on product development based on customer interactions and feedback.

What We're Looking For:

  • Strong foundational knowledge of programming languages and software development principles.
  • Proven experience in Sales Engineering, preferably in a SaaS environment.
  • Excellent communication skills, enabling clear explanation of technical concepts to non-technical stakeholders.


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