Enterprise Service Delivery Manager

4 days ago


Stockholm, Stockholm, Sweden Cognizant Full time

Cognizant is a dynamic company that offers numerous opportunities for individuals who want to drive change and deliver excellence. As a member of our Service Now Team, you will collaborate with colleagues worldwide to develop innovative solutions for leading companies.

Our goal is to help these companies become more agile, innovative, and successful. We are currently looking for a skilled individual to join our team as a Service Now HRSD Developer. The ideal candidate will have a B.Com/M.Com/MBA/CA Intermediate degree with 10-12 years of BPO experience in F&A domains (P2C, O2C, R2R).

Key Responsibilities

Key responsibilities include:

  • Leading and transforming clients' projects
  • Ensuring project deliverables meet MSA and SOW standards
  • Representing the customer's voice within Cognizant and facilitating discussions with executive leadership
  • Handling daily client operations, resolving escalations, and ensuring client satisfaction
  • Forecasting project revenue and margins, making the account referenceable
  • Designing solutions and managing client expectations, supporting commercial discussions on cost overruns and scope creep

Expertise in reporting is crucial to ensure timely and accurate internal and client reports. You will lead process reviews with clients, providing updates and future plans. Driving transformation initiatives with offshore delivery, PEx, automation, and vertical teams will be key to meeting contract commitments.

Collaboration with client finance, IT, and procurement teams to execute transformation initiatives is vital. Strong negotiation skills, business acumen, and the ability to find win-win solutions are critical. Excellent interpersonal skills and confidence in interacting with senior stakeholders are necessary.



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