Customer Support Expert

3 days ago


Stockholm, Stockholm, Sweden Voi Technology Full time

**Mission at Voi Technology**

We are seeking a motivated, detailed, and solution-oriented team player to support customer escalated issues and manage critical incident cases in close collaboration with stakeholders across various teams.

  • Support customer support agents to resolve tickets in line with company policies
  • Manage and resolve sensitive critical incident cases by ensuring high-quality communication, documentation collection, and coordination between customers, external stakeholders, and internal teams
  • Contribute to root cause analysis to address underlying problems for escalations and provide feedback for enhancing the customer experience operations


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