Technical Support Expert

3 days ago


Stockholm, Stockholm, Sweden Brainlab Full time

At Brainlab, we are seeking a highly skilled Technical Support Expert to join our technical customer support team. As a key member of our team, you will be responsible for providing exceptional service to our customers, utilizing your extensive technical knowledge to ensure their satisfaction.

The successful candidate will have a strong analytical and troubleshooting background, with excellent communication skills in English and Swedish. You will work independently from your home office, with the opportunity to grow within our company as part of our new and revolutionary product line.

We offer a comprehensive training and continuing education program, as well as regular after-work, team, and company events. If you are a motivated and customer-oriented individual with a passion for medical technology, we encourage you to apply for this exciting opportunity.

Main Responsibilities:

  • Install new Brainlab devices and software in hospitals
  • Install SW/HW upgrades
  • Perform maintenance and inspection of systems/devices, including electrical safety tests
  • Perform troubleshooting independently
  • Repair systems/devices and minimize downtime
  • Complete every installation or service assignment quickly and efficiently
  • Plan, organize and implement all service assignments conscientiously and independently
  • Maintain good customer relationships and deliver high-level customer service
  • Document performed services according to Brainlab policies

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