
Filtration Product Support Expert
11 hours ago
Innovative Solutions for Human Health
We are seeking a highly skilled Filtration Product Support Expert to join our team at Danaher – Global. In this role, you will be responsible for providing expert technical support to customers on product/application related inquiries and feedback.
Main Responsibilities:
Respond to customer inquiries and feedback related to product/applications through effective questioning techniques to identify the nature of the request/complaint.
Communicate with sales staff on the content of product/application related customer inquiries and feedback, and their outcome.
Meet service level agreements, time scales, and standard operating procedures.
Deliver application training on company products and their scientific background to sales staff, other departments, and/or customers.
Identify opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
Maintain high technical knowledge and competence on specialist subjects, products, and their applications.
Establish and maintain positive working relationships with customers and sales staff.
Manage scientific support information database / documentation / paperwork, prioritizing and processing it in an orderly manner, maintaining accurate, complete, and up-to-date information on all technical customer requests of information and feedback.
Requirements:
Life Sciences degree, preferably PhD or equivalent experience in Life Sciences, Chemistry, Biomedical Engineering, or related field.
Fluent in English; additional European language is beneficial.
Prior scientific and laboratory experience with solid expertise in Lab Filtration products like lab scale filter papers, glass microfiber filters, membrane filters, syringe filters, discs and capsule filters, centrifugal devices, microwell filter plates, tangential flow filtration system (Cytiva Minimate) and/or filtration hardware.
Desired experience from working with filtration of microbiology samples, environmental monitoring, and immunodiagnostics assays.
Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization.
Team oriented and customer focused – the ability to motivate and work well with diverse, global, and cross-functional teams.
Willingness to travel.
EU work permit.
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