Product Expert

16 hours ago


Stockholm, Stockholm, Sweden Optimizely Full time
Join Our Team

We're looking for a skilled Technical Support Professional to join our team

As a member of our Technical Support Services (TSS) team, you'll provide technical assistance to partners and customers on Optimizely products and applications.

This includes answering questions, troubleshooting problems, diagnosing defects, or offering coding approaches.

Responsibilities
  1. Respond to assigned service tickets, working through to successful resolution while meeting or exceeding service level and customer satisfaction objectives.
  2. Develop foundational knowledge of all Optimizely products and become an expert in one or more areas.
  3. Learn fundamental operations of commonly used software, hardware, and equipment.
  4. Follow standard departmental procedures, including accurately logging and updating service tickets using the defined tracking software.


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