Product Application Expert

10 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description

We are seeking a highly skilled Product Application Expert to join our team at Roche Diagnostics. As a member of the Serum Work Area within the Regional Customer Support Center, you will play a crucial role in delivering remote application support for our SWA portfolio of instruments and reagents, as well as customer training.

The scope of support includes customers and Roche colleagues within the UK, Ireland, South Africa, Denmark, Finland, Norway, Kenya, and Sweden. You will work closely with field employees, evaluate complaint handling, and participate in special projects.

The ideal candidate should possess excellent communication skills, be fluent in English and Swedish, and have a good understanding of modern laboratory practices. They should also be able to analyze problems, provide resolution guidelines, and cultivate customer satisfaction.

Responsibilities:

  • Deliver remote application support for SWA portfolio of instruments and reagents;
  • Conduct customer training in our Training Laboratories;
  • Participate in special projects;
  • Support sales organizations with instrument/system demonstrations;
  • Provide on-site support as needed.


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