
Biotechnology Support Expert
12 hours ago
At Danaher Corporation, we're accelerating the real-life impact of tomorrow's science and technology.
We partner with customers across the globe to help them solve their most complex challenges. As a Product and Application Support Specialist, you'll be at the forefront of providing new solutions to transform human health.
Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing our system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Responsibilities:
- Respond to product/application related local and European customer inquiries and feedback through the appropriate questioning techniques to identify the nature of the request/complaint.
- Advise the appropriate sales staff of the content of product/application related customer inquiries and feedback, and their outcome.
- Meet with agreed service levels, time scales and standard operating procedures.
- On request - deliver up-to-date application training on company products and their related scientific background, for sales staff, other company departments, and/or customers.
- Seek opportunities to convert application related inquiries into new or developed sales possibilities (e.g. lead generation, up-and cross-selling and initiating quotations).
- Maintain a high level of technical knowledge and competence on specialist subjects, products and their applications.
- Establish and maintain positive and collaborative working relationships with customers and sales staff.
Required Skills and Qualifications:
- Life Sciences degree, preferably PhD or equivalent experience in Life Sciences, Chemistry, Biomedical Engineering, or related field.
- Fluent in English and German or French, additional European language/s is beneficial.
- Prior scientific and laboratory experience with solid demonstrable expertise in Lab Filtration products like lab scale filter papers, glass microfiber filter, membrane filters as well as syringe filters, discs and capsule filter, centrifugal devices, microwell filter plates, tangential flow filtration system and/or filtration hardware.
- Desired experience from working with filtration of microbiology samples, environmental monitoring and immunodiagnostics assays.
- Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization.
- Team oriented and customer focused - the ability to motivate and work well with diverse, global and cross-functional teams.
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