Diagnostic Support Specialist

8 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Summary

The role of Diagnostic Support Specialist at Roche Diagnostics presents an exceptional opportunity to join a global leader in In-Vitro Diagnostics as a Product Application Expert. This position is part of the Serum Work Area within the Regional Customer Support Center, providing technical and scientific support to customers across various regions.

This exciting opportunity involves delivering remote application support for our SWA portfolio of instruments and reagents, as well as customer training. The scope of support encompasses customers and Roche colleagues within the UK, Ireland, South Africa, Denmark, Finland, Norway, Kenya, and Sweden.

The ideal candidate will possess strong analytical skills, ability to troubleshoot systems, and provide resolution guidelines to customers. They should focus on customer satisfaction, have a good understanding of modern laboratory practices, and be fluent in English and Swedish.

Key Responsibilities:

  • Provide applications support and problem resolution to customers at the RCSC;
  • Offer remote support to field employees in the region;
  • Evaluate Complaint Handling and documentation in compliance with our Quality System;
  • Cultivate customer satisfaction in coordination with Field Teams and Sales Managers;
  • Participate in special projects;
  • Conduct customer training in our Training Laboratories based in the UK Burgess Hill Office and on customer site where required;
  • Be involved in Complaint Review, Analysis, and Trending process based on performance metrics;
  • Provide on-site support as needed;
  • Support our sales organizations with instrument/system demonstrations and the provision of technical responses as part of the tender process.


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