Technical Support Specialist

9 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

About TN Sweden

Job Description:

We are seeking a highly skilled Desktop Support Engineer to join our team at TN Sweden. The successful candidate will be responsible for providing technical support and troubleshooting for desktop systems, hardware, and software.

Responsibilities:

  • Diagnose and resolve technical issues with desktop systems, hardware, and software.
  • Provide hands-on support for desktop hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.
  • Perform network troubleshooting and configuration, integrating with Zscaler.
  • Manage and track assets using ServiceNow (SNOW) for accurate inventory control.
  • Escalate unresolved issues to internal teams as needed.
  • Provide prompt and accurate feedback to customers.
  • Refer to knowledge bases or external resources for accurate solutions.
  • Log all issues properly.
  • Prioritize and manage multiple open issues simultaneously.
  • Follow up with clients to ensure IT systems are fully functional after troubleshooting.
  • Prepare reports and document technical knowledge in the form of KB Articles.
  • Maintain strong relationships with clients.
Requirements:

To be successful in this role, you will need:

  • 6-8 years of technical experience in Windows and Mac environments.
  • Proficiency in managing and troubleshooting Windows and Mac hardware and software.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, or similar role.
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Excellent problem-solving and communication skills.
  • Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    At TN Sweden, we're looking for a highly skilled IT ServiceDesk Engineer II to join our team in Stockholm. As a key member of our IT department, you'll play a crucial role in providing exceptional technical support to our employees.About the RoleThis is an exciting opportunity to work on high-priority projects and collaborate with cross-functional teams to...


  • Stockholm, Stockholm, Sweden Odevo AB Full time

    Odevo AB is a pioneering force in the property management industry, revolutionizing the way we approach software solutions. We're committed to delivering innovative cloud-based platforms that make managing properties easier, more efficient, and more effective. Our global product development department acts as a SaaS supplier to companies within the Odevo...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About the CompanyOdevo is a group of innovative brands working together to revolutionize the property management industry. Our cloud-based platform is unique and we strive to make managing properties easier, more efficient, and more effective.Our global product development department acts as a SaaS supplier to all the companies in the Odevo group and several...


  • Stockholm, Stockholm, Sweden Rotterdam Innovation City Full time

    Job OverviewWe are an innovative tech company on a path to improving the work lives of millions around the world. Our workforce management solutions make scheduling and time reporting smoother and more flexible for users worldwide.As a First Line Customer Support Advisor, you will handle incoming inquiries, solve customers' technical questions, and provide...

  • IT Support Specialist

    9 hours ago


    Stockholm, Stockholm, Sweden Doconomy DO Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team in Stockholm. This role involves providing technical assistance to colleagues across the organization, troubleshooting and resolving hardware, software, and network-related issues.The ideal candidate will have proven experience in an IT support or service desk role, strong...


  • Stockholm, Stockholm, Sweden Wrknest Full time

    Job OverviewWe are looking for an Aviation Support Specialist to join our team at Wrknest. In this role, you will be responsible for providing technical support and input throughout the project lifecycle.BAM operates under Part 21, focusing on new product development within aviation. Projects can range from delivering cabling solutions to mission consoles...


  • Stockholm, Stockholm, Sweden RaySearch Laboratories AB (publ) Full time

    About the RoleWe are looking for a highly skilled IT Specialist to join our international service team. As a key member of the team, you will be responsible for handling installation and technical issues for our customers.You will work closely with cross-functional teams to design, develop, and maintain our software products and IT infrastructure. Your...


  • Stockholm, Stockholm, Sweden Humans Since 1982 AB Full time

    Support Solutions Specialist:In this exciting role, you will play a critical part in ensuring the smooth operation of our innovative artworks. Your responsibilities will include:Troubleshooting and Resolution:Analyze historical support cases to identify trends and areas for improvement.Develop and implement strategies to enhance support efficiency and reduce...


  • Stockholm, Stockholm, Sweden Quinyx Full time

    Quinyx develops innovative workforce management solutions to improve the work lives of millions.We strive to create a happy business by promoting a culture of passion, quality, innovation, trust, and collaboration.About the JobAs a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak German or English.Your...


  • Stockholm, Stockholm, Sweden Micro-Epsilon Sensotest Full time

    Sales, Application, and Technical Support RoleThis role is ideal for an experienced Sales and Application Engineer looking to join a dynamic and successful team in the Nordic region. As a key member of our team, you will be responsible for working closely with customers to understand their technical requirements and deliver tailored solutions.Your primary...


  • Stockholm, Stockholm, Sweden my3Twelve Full time

    Join Our Gaming Team as a Senior IT Support SpecialistWe are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at my3Twelve. As a key member of our IT operations team, you will be responsible for providing technical support to our staff, maintaining our IT infrastructure, and ensuring system performance.Key...

  • Technical Support

    2 days ago


    Stockholm, Stockholm, Sweden Miracle International AB Full time

    Job description :1. Responsible for pre-sales / after-sales technical support work, including but not limited to technical support for customers in the development of sales opportunities, technical support of the project delivery process and commissioning, as well as after-sales technical support after delivery.2. Responsible for timely resolution of...


  • Stockholm, Stockholm, Sweden Deel Sweden AB Full time

    Company Overview:">">We are a leading international automotive company committed to innovation and excellence.">">Job Description:">">As a Field Engineer, you will work alongside our development teams to provide direct technical support to customers.">">Key Responsibilities:">">Liaise between the company and customers to ensure smooth project...


  • Stockholm, Stockholm, Sweden Ooakrelations Full time

    Job DescriptionAt Ooakrelations, we're committed to delivering exceptional IT solutions. As an Enterprise Network Engineer, you'll play a vital role in providing top-notch technical support to our clients.The ideal candidate will possess strong knowledge of networking protocols, including TCP/IP, WireGuard, and Linux operating systems. Experience with...


  • Stockholm, Stockholm, Sweden Committo Full time

    Job OverviewWe are seeking a highly motivated and experienced professional to join our team as a Technical Sales Specialist. As a key member of our sales team, you will be responsible for supporting our technical sales operations in the Swedish market.Working closely with the sales team, you will provide technical expertise and project support to develop and...


  • Stockholm, Stockholm, Sweden Alfa Laval Technologies AB Full time

    About the JobWe are looking for a Senior Technical Specialist to join our team at Alfa Laval Technologies AB. As a Senior Technical Specialist, you will be responsible for overseeing the technical aspects of our products, including quality control and assurance. You will work closely with cross-functional teams to identify and implement improvements, and...


  • Stockholm, Stockholm, Sweden Amazon Full time

    The AWS Global Support team plays a vital role in driving revenue, adoption, and growth from mid-market accounts to enterprise-level customers, including public sector. This involves working closely with leading companies to craft and execute innovative solutions. As a key component of this strategy, our team of Enterprise Support specialists works closely...


  • Stockholm, Stockholm, Sweden Doconomy DO Full time

    Company OverviewDoconomy is a market leader in impact technology, dedicated to driving global climate action. We equip banks with innovative financial tools that educate and foster positive change.Job DescriptionThis role involves providing reliable IT support and managing infrastructure as the first point of contact for colleagues seeking technical...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job SummaryThe role of Diagnostic Support Specialist at Roche Diagnostics presents an exceptional opportunity to join a global leader in In-Vitro Diagnostics as a Product Application Expert. This position is part of the Serum Work Area within the Regional Customer Support Center, providing technical and scientific support to customers across various...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Responsibilities:As a Technical Regulatory Specialist, your key responsibilities will include:Supporting the development of energy solutions and products.Ensuring compliance with relevant laws, regulations, and industry standards.Collaborating with technical committees and regulatory forums.Assisting development teams with interpretations and design...