
Trekitt Customer Service Expert
13 hours ago
About Us
Trekitt is the UK's premier outdoor retailer, dedicated to providing the British outdoor enthusiast with the best kit, service, and advice. We're a high-growth business that prides ourselves on being ambitious, commercially well-run, and customer-focused.
The Role
We're seeking a skilled Trekitt Customer Experience Specialist for a 1-year Parental Leave Cover. This full-time position offers a competitive salary, pension scheme, and staff discount benefits. As a key member of our team, you will play a vital role in delivering exceptional customer service, providing expert advice, and maintaining our reputation as an industry leader in the outdoor retail sector.
Your Key Responsibilities
- Manage Customer Interactions: Resolve warranty claims, complaints, and queries efficiently across phone, email, and live chat.
- Process Orders and Payments: Ensure accuracy and efficiency while processing orders and payments securely.
- Contribute to Team Goals: Help achieve KPIs, maintain a positive working environment, and uphold company values.
- Stay Informed: Stay up-to-date with outdoor technologies and trends to deliver expert advice and maintain high customer service standards.
About You
We're looking for a talented individual with a passion for the outdoors, excellent communication skills, and a strong ability to work effectively in a fast-paced environment. You should have experience with Microsoft Office, Zen Desk, and POS software, as well as the ability to contribute to team goals and thrive in a collaborative setting.
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