Outdoor Retail Specialist

10 hours ago


Stockholm, Stockholm, Sweden Fenix Outdoor Intermatopmaö AG Full time

Job Description

Job Title: Trekitt Customer Experience Specialist for a 1-year Parental Leave Cover.

About the Company

Trekitt is a leading outdoor retailer offering a wide range of products and services to customers across the UK. Our goal is to provide the best possible experience for our customers, which includes delivering exceptional customer service, providing expert advice, and maintaining our reputation as an industry leader.

Key Responsibilities

  • Provide Excellent Customer Service: Manage customer interactions across phone, email, and live chat, resolving warranty claims, complaints, and queries efficiently.
  • Process Orders and Payments Securely: Ensure accuracy and efficiency while processing orders and payments.
  • Contribute to Team Success: Help achieve KPIs, maintain a positive working environment, and uphold company values.
  • Stay Informed About Outdoor Technologies: Deliver expert advice and maintain high customer service standards.

About You

We're looking for a passionate and knowledgeable individual who can provide exceptional customer service, has excellent communication skills, and a strong ability to work effectively in a fast-paced environment. You should have experience with Microsoft Office, Zen Desk, and POS software, as well as the ability to contribute to team goals and thrive in a collaborative setting.



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