Support Team Member

4 days ago


Stockholm, Stockholm, Sweden Quinyx Full time

We're seeking a Support Team Member to join our team. In this role, you'll be responsible for providing technical support to customers via phone and email, using troubleshooting skills and resources to resolve customer issues, and reporting defects and following up as needed.

Job Responsibilities
  1. Provide technical support to customers via phone and email.
  2. Use troubleshooting skills and resources to resolve customer issues.
  3. Report defects and follow up as needed.
  4. Evaluate cases and escalate when necessary.
  5. Develop strong relationships with internal departments.
Key Qualifications
  • A service-oriented mindset with a customer-focused approach.
  • Excellent analytical and interpersonal skills.
  • Self-motivation, multitasking, prioritization, and strong time management skills.
  • A willingness to share knowledge and experience with the team.
  • Strong written and verbal communication skills.


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