
Strategic Customer Engagement Manager
2 days ago
Mentimeter is seeking an experienced Onboarding Manager to join our team in Sales.
About the Role- This is an exciting opportunity to drive the success of our Enterprise Customers through world-class onboarding.
- You will work closely with our customers to ensure they get value from Mentimeter from the start, accelerating their time-to-value and securing long-term engagement.
Main Responsibilities
Strategic Onboarding Leadership- Own, refine, and improve our onboarding process for our Enterprise Customers, ensuring we set our customers off to a strong start in using our tool (adoption and usage) with the aim to drive future retention and expansion.
- Drive the team adoption of a structured and scalable onboarding approach, ensuring team alignment and continuous optimization for efficiency, impact, and an improved customer experience.
- Manage the customer routing process globally, ensuring a smooth and successful handover from customer acquisition to customer success, within our set timeframes.
- Drive onboarding for selected Enterprise Customers, ensuring a smooth rollout and maximizing adoption.
- Lead onboarding workshops, webinars, and training to accelerate adoption and demonstrate Mentimeter's value.
- Support technical implementations (SCIM, SSO, integrations) to remove barriers to usage.
- Monitor onboarding KPIs and customer engagement data, identifying trends and implementing improvements.
- Continue to develop, refine, and scale our onboarding process, bringing best-in-class methodologies and automation to improve efficiency.
- Responsible for ensuring that all our customers, globally, are taken through our onboarding journey with appropriate actions from the Customer Success team, within desired timelines.
- Global routing of all new customers to the Customer Success team.
- Ensure we have an efficient customer routing process that is scalable, automated, and fair.
- Collaborate cross-functionally with Customer Acquisition, Customer Success, Product, and Marketing to ensure a seamless customer experience.
- 5+ years experience in Customer Success and Onboarding, within a SaaS or tech-driven environment.
- Experience from onboarding Enterprise Customers, including working with senior stakeholders.
- Experience from setting up and establishing and/or refining an onboarding journey, being part of driving strategic initiatives and ways of working that were implemented across the team/org.
- Strategic mindset – ability to both execute and shape the bigger picture.
- Strong Project management skills – process-driven, structured, and detail-oriented with the ability to take something from start to finish.
- Ability to handle multiple priorities and drive initiatives forward independently.
- Data-driven approach – ability to track, analyze, and optimize onboarding impact.
- Comfortable with technical setups (SCIM, SSO, integrations).
- Strong communicator & relationship-builder.
- Curious, good listener, and responsive to others' needs.
- You are required to have professional level English (we operate in 100+ markets).
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