Technical Specialist

4 weeks ago


Stockholm, Stockholm, Sweden Ecolab Full time
Job Title: Technical Specialist

Ecolab is seeking a skilled Technical Specialist to provide on-site field service and assist customers with problem-solving support regarding Nalco Waters' products, applications, and solutions.

Key Responsibilities:
  • Ensure a strong commitment to safety by adhering to defined metrics, systems of work, and tools to protect yourself, co-workers, customers, and the Nalco Water brand.
  • Support district sales personnel in handling company program service calls on existing products and services and assist in correcting problems as appropriate.
  • Assess on-site field problems and operate necessary testing equipment to bring systems into customer conformance.
  • Coordinate and manage replacement parts programs with individual manufacturing plants to ensure the availability of components as needed.
  • Assist in preparing reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.
  • Qualify, coordinate, and monitor outside subcontractor networks as required to ensure repair timelines are maintained and customer satisfaction is maintained.
  • Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
  • Provide installation resource services as needed, including field surveys, installation checklists, and rollout support.
  • Stay informed about industry advances through continuous internal education.
  • Participate in design reviews, new application start-ups, and evaluations, and assist in critiquing products for serviceability, performance, and reliability.
Requirements:
  • A degree in an engineering discipline is advantageous but not required; relevant skills may also be obtained from technical roles such as maintenance, equipment supply, electrical work, or programming.
  • Good computer skills, including Office, CRM, and cloud-based platforms.
  • A personable and communicative approach.
  • Strong work ethic and commitment.
  • English language skills required.
  • Commercial attitude.
  • Valid B driving license.
Travel Requirements:

A common month could include a couple of overnights within the Nordic countries. Ability to work flexible hours to ensure service delivery.


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