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Senior Account Strategist Stockholm

1 week ago

Stockholm, Stockholm, Sweden MongoDB Full time

At MongoDB, we believe that empowering innovators to create, transform, and disrupt industries is key to driving progress. As a Senior Customer Success Manager, you will be instrumental in helping our customers unlock the full potential of their MongoDB subscription and services.

The Job Description:

We are seeking an experienced professional to join our Customer Success team in Stockholm. The ideal candidate will have a strong background in Customer Success, Account Management, or a related field, with a proven track record of delivering exceptional results in a fast-paced SaaS environment.

The Customer Success team at MongoDB is dedicated to building strong relationships with our customers and providing them with the expertise and support they need to succeed. We are looking for someone who shares our passion for innovation and customer satisfaction.

Key Responsibilities:
  • Build and maintain strong relationships with customers, working closely with other teams to ensure seamless execution
  • Lead new customer onboarding meetings, identifying customer needs and opportunities for growth
  • Promote the implementation of paid MongoDB features across assigned customer portfolios
  • Optimize customer retention and identify opportunities for upselling and cross-selling
  • Contribute to the development of standard methodologies and processes to continually improve our Customer Success Program