Customer Service Operations Specialist

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description:
Nordic Retail Group is a full-service retail agency offering staffing, recruitment, creative studio, and innovative inventions for our clients. We focus on helping them build their brands and reach their goals by leveraging our team's expertise in sales, marketing, and customer service.

In this temporary position as a Service Planner for Panasonic, you will be responsible for ensuring efficient data entry, scheduling, and administrative procedures to optimize resource allocation for exceptional customer service. Your primary focus will be on prioritizing the service team's efforts to achieve the best customer outcomes while maintaining a resilient and effective operational capability.

Your key responsibilities include controlling and optimizing service contracts, allocating resources for service needs, analyzing data and tracking KPIs on service activities, and coordinating commissioning activities with internal and external partners. Additionally, you will keep track of costs related to service activities and continuously optimize and manage service schedules.

This role requires experience with process management, KPIs, and analysis, as well as strong organizational and time-management skills, excellent communication and collaboration skills, and fluency in both Swedish and English. You should also have proficiency with Sales Force, SAP, and Excel.

We are looking for a highly skilled professional who can thrive in a fast-paced environment and contribute to the success of Panasonic's service operations.

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