Operational Planning Specialist

12 hours ago


Stockholm, Stockholm, Sweden Wolt Full time
About the Role

We are looking for a talented Operational Planning Specialist to join our team. The successful candidate will be responsible for developing and implementing operational plans that drive business performance and improve customer experience.

This role requires strong analytical skills, a proactive approach to problem-solving, and the ability to manage complex, multi-country capacity planning efforts effectively.

Key Responsibilities:

  • Develop and implement capacity plans that meet service-level agreements and cost targets.
  • Generate reports on performance metrics such as handling time, occupancy, shrinkage, and other operational metrics.
  • Conduct ad-hoc scenario simulations and sensitivity analyses to ensure optimal resource allocation under varying conditions.

Requirements:

  • Experience in forecasting, capacity planning, and scenario modeling within a Workforce Management context.
  • Advanced skills in Excel or similar tools.
  • Able to independently identify and address issues, even in ambiguous or unfamiliar situations.


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