Client Support Specialist

7 days ago

Stockholm, Stockholm, Sweden Pair Finance GmbH Full time
Are you prepared to transform the industry?

PAIR Finance, established in Germany in 2016, aims to revolutionize the debt collection sector in Europe by enhancing digital efficiency and prioritizing customer satisfaction. Our innovative debt collection methodology is centered around this vision, striving to collect debts effectively while maintaining positive customer relationships. Particularly during the amicable collection phase, our unique AI-driven approach distinguishes us from traditional providers, allowing us to operate in a more service-oriented manner.

We are expanding our operations in Sweden and are in search of a dedicated Customer Service Representative (f/m/d) with relevant experience in the debt collection domain, ideally located in the Stockholm area.

Do you possess a keen ability to listen to customers and communicate solutions effectively? Are you excited about contributing to a rapidly growing organization? If so, we invite you to be part of our Swedish customer service team, where you will join an international group that is innovating and reshaping the conventional debt collection landscape.

Your Responsibilities:
  • Engage confidently with clients, consumers, and third parties (e.g., legal representatives) through email, chat, and written correspondence, providing solution-oriented and knowledgeable support for inquiries from the Swedish market.
  • Address legal matters, including inquiries from debt counseling agencies and criminal charges, while serving as a liaison for bailiffs regarding court files.
  • Direct client inquiries to the appropriate contacts, including those related to data protection and legal concerns.
  • Manage files efficiently and maintain CRM systems.
  • Gather feedback from clients and customers to assist in enhancing technology and services.
  • Contribute to the development of internal processes and structures to strengthen the team.
What We Seek:
  • Initial experience in B2C customer service, preferably with a focus on receivables management or debt collection.
  • A strong desire to thrive in dynamic environments and continuously enhance processes and standards.
  • A proactive and solution-focused approach to work.
  • Fluency in Swedish and English, both written and spoken, is essential.
  • Proficient in MS Office and enthusiastic about new technologies, including AI.

At PAIR Finance, we uphold values such as Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity. If these values resonate with you, we welcome your unique motivation and character to enrich our team.

What We Offer:
  • An international network of skilled colleagues and experts collaborating to achieve success.
  • Personalized development opportunities and a transparent, supportive feedback culture for your growth.
  • Flexible working arrangements, including mobile work options and the possibility of working abroad for up to six weeks per year.
  • A meaningful role with a pioneering leader in Europe's debt collection sector.
  • A commitment to your work-life balance, with flexible hours and the option to work partially from home.
  • 28 days of annual leave.
  • Language courses and tailored training opportunities.
  • Modern office environments with fresh fruit and beverages to promote a positive workplace.
  • Regular team and company events to celebrate collective achievements.
About PAIR Finance

We are redefining debt collection through our digital solutions, characterized by high customer orientation and efficiency. By integrating artificial intelligence with behavioral science, we provide personalized and straightforward communication with customers throughout the collection process.

Supported by one of the leading private equity firms in the fintech sector, PAIR Finance presents an exceptional opportunity to engage deeply and actively influence the fintech industry.

PAIR Finance is an equal-opportunity employer, valuing diversity and fostering an inclusive culture. We welcome applications from all qualified individuals, regardless of background.

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