Desktop Support Specialist

2 days ago


Stockholm, Stockholm, Sweden Service Global, Inc. Full time
Job Description

**Job Title:** Desktop Support Specialist

**Job Summary:** We are seeking a highly skilled Desktop Support Specialist to join our team at Service Global, Inc. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:
  • Technical Support: Provide technical support and troubleshooting services to clients via phone, email, or in-person.
  • Hardware and Software Support: Troubleshoot and resolve hardware and software issues, including account setup, network configuration, and software installation.
  • Network Troubleshooting: Troubleshoot and resolve network issues, including VPN connections and wireless configurations.
  • Asset Management: Manage and track IT assets using ServiceNow (SNOW) for accurate inventory control.
  • Client Communication: Communicate effectively with clients to understand their technical issues and provide timely resolutions.
  • Issue Escalation: Escalate unresolved issues to internal teams, such as software developers, as needed.
  • Documentation: Document technical knowledge in the form of KB articles and maintain accurate records of client interactions.
Requirements:
  • Technical Experience: 6-8 years of technical experience in Windows and Mac environments.
  • Hardware and Software Knowledge: Proficient in managing and troubleshooting Windows and Mac hardware and software.
  • Communication Skills: Excellent communication and problem-solving skills.
  • ITSM Tools: Familiarity with ITSM tools like ServiceNow and JIRA for ticket management.
Professional Attributes:
  • Customer Service: Excellent customer service skills and the ability to communicate effectively with non-technical users.
  • Self-Starter: Self-starter with the ability to work independently and efficiently.
  • Physical Ability: Physical ability to manage IT equipment installations and movements.
  • Adaptability: Adaptable and flexible to meet varying work schedules and environments.


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