IT Support Specialist
7 days ago
Sii Ukraїna TOV is seeking a skilled IT Support Specialist to provide technical assistance and support to end-users in a fast-paced marketing industry project. The ideal candidate will troubleshoot various hardware and software issues to ensure smooth operation of IT infrastructure.
This role offers a unique opportunity to work with an experienced IT consulting company, providing access to training, webinars, and knowledge-sharing opportunities with fellow Sii colleagues. The compensation package includes insurance, pension plan, and wellness package.
The successful candidate will be responsible for:
Key Responsibilities- Managing incoming tickets to ensure timely and effective resolution of end-user issues
- Enforcing request handling and escalation policies and procedures
- Coordinating and/or performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Monitoring and testing fixes to ensure problems have been adequately resolved
- Granting access to software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
- Assessing the need for any system reconfigurations based on request trends and making recommendations
- Previous experience in end-user technical support or related work. A background in computer science or IT is preferable
- In-depth knowledge of desktop operating systems (Windows, MacOS) and computer systems
- Knowledge of computer systems, networking, and troubleshooting methodologies
- Fluent in both Ukrainian and English
- Strong customer-facing service mentality
- Ability to quickly learn and adapt to new technologies and procedures
- Access to a car - occasional travel to other sites may be required
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