IT Support Specialist

7 days ago


Stockholm, Stockholm, Sweden Sii Ukraїna TOV Full time

Sii Ukraїna TOV is seeking a skilled IT Support Specialist to provide technical assistance and support to end-users in a fast-paced marketing industry project. The ideal candidate will troubleshoot various hardware and software issues to ensure smooth operation of IT infrastructure.

This role offers a unique opportunity to work with an experienced IT consulting company, providing access to training, webinars, and knowledge-sharing opportunities with fellow Sii colleagues. The compensation package includes insurance, pension plan, and wellness package.

The successful candidate will be responsible for:

Key Responsibilities
  • Managing incoming tickets to ensure timely and effective resolution of end-user issues
  • Enforcing request handling and escalation policies and procedures
  • Coordinating and/or performing hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Monitoring and testing fixes to ensure problems have been adequately resolved
  • Granting access to software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
  • Assessing the need for any system reconfigurations based on request trends and making recommendations
Requirements
  • Previous experience in end-user technical support or related work. A background in computer science or IT is preferable
  • In-depth knowledge of desktop operating systems (Windows, MacOS) and computer systems
  • Knowledge of computer systems, networking, and troubleshooting methodologies
  • Fluent in both Ukrainian and English
  • Strong customer-facing service mentality
  • Ability to quickly learn and adapt to new technologies and procedures
  • Access to a car - occasional travel to other sites may be required


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