Client Engagement Specialist

8 hours ago

Stockholm, Stockholm, Sweden Dow Jones & Company, Inc. Full time
{"h1": "Client Engagement Specialist", "p": "At Dow Jones & Company, Inc., we are seeking a skilled Client Engagement Specialist to join our Business Intelligence team. As a key member of our sales team, you will be responsible for managing all renewal aspects of our relationships with a defined set of customers. Your primary goal will be to retain existing contract revenue within existing buying centers and support new sales into these accounts made by the Account Executive.

To achieve this, you will need to liaise with internal teams to ensure our clients' business needs are met to support the renewal. You must develop and drive successful renewals, ensuring a strong revenue base for Dow Jones.

Key Responsibilities:

* Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
* Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategy/ideas to turnaround.
* Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports.
* Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year.
* Support new sales into existing accounts to ensure maximum customer ROI with DJ.
* Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using, and the client's current and developing needs.
* Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
* Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities.
* Maintain accurate and appropriate client records within our systems.

Required Experience:

* 3+ years in customer engagement or sales.
* Exceptional written and verbal communication skills.
* Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
* Excellent project management and organizational skills with a keen attention to detail.
* Fluency in Swedish or any other Scandinavian languages is preferred.

Reasonable accommodation: Dow Jones is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put \"Reasonable Accommodation\" in the subject line.

Business Area: Dow Jones - Business Intelligence

Job Category: Sales

Union Status: Non-Union role

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