Client Relations Specialist

7 days ago

Stockholm, Stockholm, Sweden Pair Finance GmbH Full time
Are you prepared to transform the industry?

PAIR Finance, established in Germany in 2016, aims to revolutionize the debt recovery sector in Europe by enhancing digitalization, efficiency, and customer focus. Our approach to debt recovery aligns with this vision, ensuring that we collect effectively while maintaining positive customer relationships. Particularly during the amicable collection phase, our innovative use of AI sets us apart from traditional providers, allowing us to operate in a more service-oriented manner.

We are expanding our operations in Sweden and are seeking a dedicated Customer Service Representative (f/m/d) with relevant experience in debt recovery, ideally located in the Stockholm area.

Do you possess strong listening skills and communicate solutions effectively? Are you enthusiastic about working in a rapidly growing organization? If so, we would like to hear from you as we build our Swedish customer service team, which is dedicated to transforming the conventional debt recovery landscape through innovation and commitment.

Your Responsibilities:
  • Engage confidently with clients, consumers, and third parties (e.g., legal representatives) through email, chat, and written correspondence, providing competent and solution-focused support for inquiries from the Swedish market.
  • Address legal matters, including queries from debt counseling agencies and criminal charges, while serving as a liaison for bailiffs on court-related files.
  • Direct client inquiries to the appropriate contacts, including those related to data protection and legal concerns.
  • Manage files efficiently and maintain CRM systems.
  • Gather feedback from clients and customers to enhance technology and services.
  • Contribute to the improvement of internal processes and structures to empower the team.
Qualifications:
  • Experience in B2C customer service, preferably with a focus on receivables management or debt recovery.
  • A strong desire to thrive in dynamic environments and continuously enhance processes and standards.
  • A proactive and solution-oriented approach to work.
  • Fluency in Swedish and English, both written and spoken, is essential.
  • Proficient in MS Office and a keen interest in emerging technologies such as AI.

At PAIR Finance, we value Transparency, Execution, Ownership, Customer Centricity, Innovation, and Integrity. If these values resonate with you, we invite you to bring your unique motivation and character to our team.

What We Offer:
  • An international network of skilled colleagues and experts collaborating to achieve shared success.
  • Personalized development opportunities and a transparent, supportive feedback culture for your growth.
  • Flexible working arrangements, including a hybrid model and the possibility of remote work.
  • A meaningful role with a leading innovator in Europe's debt recovery sector.
  • Commitment to a healthy work-life balance with flexible hours and options for partial remote work.
  • 28 days of annual leave.
  • Language courses and tailored training opportunities.
  • Modern office environments with amenities to promote well-being.
  • Regular team and company events to celebrate achievements.
About PAIR Finance:

We are redefining debt recovery through our digital solutions, characterized by high customer orientation and efficiency. By leveraging artificial intelligence, we combine technology with behavioral science to engage customers in a straightforward manner throughout the recovery process.

Supported by prominent private equity firms in the fintech sector, PAIR Finance provides an exceptional opportunity to delve into and shape the fintech landscape.

PAIR Finance is an equal-opportunity employer, valuing diversity and fostering an inclusive culture. We welcome applications from all qualified individuals.

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