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Client Renewal Coordinator
2 months ago
Clarizen is dedicated to shaping the future of collaborative work, transforming ideas into impactful results.
As a leading provider in work and resource management, Clarizen empowers organizations to expedite their goals, assisting clients from inception to execution, from enthusiasm to advancement, and from overhead to efficiency. We offer a comprehensive suite of solutions tailored for strategic planning, portfolio and resource management, Lean and Agile methodologies, product portfolio oversight, capability and technology management, innovation facilitation, and collaborative project management. Our integrated platform supports the business and digital transformations of numerous clients globally.
At Clarizen, our connections among team members fuel our creativity and success. Our diverse workforce operates remotely and across various locations, fostering a world-class culture built on shared values that enables our teams to thrive from anywhere.
The OpportunityWe are seeking a Customer Renewal Specialist to manage a designated portfolio of client accounts and effectively oversee the renewal process. This role is crucial in ensuring client satisfaction and retention while achieving organizational objectives.
ResponsibilitiesNegotiate and finalize client renewals across various product lines and regions. Ensure quarterly objectives are met or surpassed regarding price adjustments, multi-year contracts, timely renewals, client retention, and churn. Analyze client contracts for pertinent terms and conditions. Maintain precise data, reporting, and forecasting related to assigned renewals. Cultivate an understanding of Clarizen's licensing and pricing structures, renewal protocols, and procedures. Present the Clarizen platform to clients for optimal engagement, including new features and offerings. Address and resolve any renewal-related issues and escalations promptly, utilizing appropriate resources as necessary. Collaborate with account team members to strategize successful renewals. Lead departmental initiatives as required. Qualifications
Bachelor’s degree or equivalent professional experience. Proficient in English and business-level fluency in either French or German. 3-5 years of experience in renewals or a related field. Familiarity with Salesforce and Salesforce CPQ. Strong team player with the ability to facilitate cross-team collaboration in a hybrid work setting. Self-motivated and quick to adapt in a dynamic environment with shifting priorities. Excellent numerical, presentation, and communication abilities. Positive, personable, and adaptable demeanor. Capability to prioritize, manage multiple tasks, and perform effectively under pressure. Exceptional time management skills and attention to detail. Benefits at Clarizen
At Clarizen, you will be part of a global team and culture that reflects the vibrant communities in which our employees thrive. To support you, we offer:
Paid time off for relaxation and rejuvenation. Generous leave policies tailored to regional needs. Competitive benefits packages designed to support you at every life stage, including parental leave and wellness initiatives. Opportunities for community service through organized volunteer programs. Employee referral incentives. Flexible work hours and environments.Clarizen is an excellent place for those looking to advance their careers, innovate with top-tier solutions, and contribute to the future of collaborative work.
Commitment to Diversity, Equity, and InclusionClarizen is committed to building a diverse workforce and fostering an inclusive environment. We encourage applications from individuals of diverse backgrounds and experiences, ensuring equitable opportunities for all.
