
Technical Support Expert
13 hours ago
About Our Team:
We are an innovative, agile, and continuously growing modern tech company. We have built a family atmosphere here at Quinyx and are committed to sharing knowledge and supporting one another. Our global team, of 30 nationalities, has fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague, or spending time together during our regular after-work socials.
Your Role:
You will be part of our First Line Customer Support team, handling incoming inquiries, solving customers' technical questions, and providing consistent and efficient support to our customer base. All candidates need to be fluent in both German and English.
Responsibilities:
- Providing first-line technical support to all international Quinyx customers mainly via phone and email.
- Using troubleshooting experience and available resources to resolve customer issues.
- Reporting on and following up on any defects that are found.
- Escalating issues to RnD and Second Line when necessary.
- Developing strong relationships with internal departments and communicating with people at all levels of the organization.
- Supporting other parts of the organization with questions about Quinyx's products and customers.
What We Offer:
We provide equal employment opportunities and strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or Veteran status.
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