IT Support Expert

14 hours ago


Stockholm, Stockholm, Sweden Infosys Technologies (Sweden) AB Full time
About the Role

In this dynamic role, you will work as part of a team to provide end-user support and technical assistance to our clients. As a Technical Process Specialist, you will be responsible for troubleshooting technical issues, providing first-time resolution, and coordinating with remote teams for technical issues.

Responsibilities:

  1. Gather diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
  2. Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
  3. Monitor and address performance-related issues
  4. Provide advice, training, and corrections to users
  5. Update or create documentation, manipulate data, and define enhancements
  6. Collaborate closely with colleagues specializing in different areas

What We're Looking For:

  • Prior experience in a customer-focused end-user support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment


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