
IT Support Expert
14 hours ago
In this dynamic role, you will work as part of a team to provide end-user support and technical assistance to our clients. As a Technical Process Specialist, you will be responsible for troubleshooting technical issues, providing first-time resolution, and coordinating with remote teams for technical issues.
Responsibilities:
- Gather diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
- Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
- Monitor and address performance-related issues
- Provide advice, training, and corrections to users
- Update or create documentation, manipulate data, and define enhancements
- Collaborate closely with colleagues specializing in different areas
What We're Looking For:
- Prior experience in a customer-focused end-user support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
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