Security Support Expert

10 hours ago


Stockholm, Stockholm, Sweden Yubico Full time

At Yubico, we are revolutionizing the way people secure their online presence. As a Customer Support Specialist, you will play a crucial role in empowering our customers to use the YubiKey with hundreds of services. Your primary responsibility will be to engage with customers through our ticket handling system, addressing inquiries and providing assistance.

As a user advocate, you will share quantitative and qualitative feedback with internal teams to improve the Yubico user experience. You will become an expert in our product line, encompassing hardware devices, software applications, and services designed for our technology partners. This is an exciting opportunity for career growth within a rapidly expanding and innovative technology company.

The ideal candidate will have recent graduate or previous customer support experience, fluent English, and a positive, customer service-oriented attitude. Self-motivation, autonomy, and clear communication skills are essential. Additionally, the ability to work with Google Suite applications and basic technical terminology is required.



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