Customer Success Associate Role

9 hours ago


Stockholm, Stockholm, Sweden Luminar Ventures AB Full time

About Luminar Ventures AB

We are an all-in-one corporate card and spend management solution on a mission to fundamentally change business banking.

Our digital software eradicates manual administrative tasks for businesses. We have secured funding to fuel our expansion in Sweden and internationally.

We are a tech-first company with a product-oriented mindset, empowering our team to create innovative solutions. In 2021, we obtained a financial license from the Swedish Financial Supervisory Authority.

We announced partnerships with Fortnox and Accountor Group in Finland. Our goal is to have satisfied customers and build strong relationships with our partners.

About the Job

We are expanding our customer success team and looking for a driven individual. You will work closely with our team members and interact directly with our customers.

You will help onboard and support our customers, build strong relationships with our partners, and provide personalized solutions.

Main Responsibilities

  • Help onboard and support our customers
  • Build strong relationships with our partners
  • Be 2nd line support to our partners
  • Develop ways of working with customer satisfaction
  • Structure your own work and help develop our processes
  • Help our customers use our platform at full potential

Qualifications

  • Experience in sales or technical customer support from the SaaS industry
  • Experience from Bank or Fintech industry
  • A hobby 'tech-savvy' person
  • A great team player
  • Fluent in English

What We Offer

  • Be part of an amazing team in a fast-growing scale-up
  • Work closely with a fun high-performing team
  • Great compensation model and career path
  • A chance to shape your own development and responsibilities based on your passion and interest


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