Area Sales and Training Manager
2 weeks ago
The Field Sales & Training Manager role is a key position within Charlotte Tilbury Beauty, responsible for leading a defined area of stores to deliver retail and service expectations.
Key responsibilities include:
- Leading commercial leadership of the area, owning retail forecasts and performance, and identifying opportunities to drive brand awareness and performance.
- Building and maintaining strong relationships with Operational Marketing, Commercial, and Store Leaders to unlock opportunities for Charlotte Tilbury.
- Setting standards across the estate for executional excellence, supporting the development of processes, and working cross-functionally to improve brand presentation and NPD moments in store.
- Working with the commercial team to shape the P&L of the region, driving retail performance, availability, and investment choices to deliver the best possible return on investment.
The Field Sales & Training Manager will be responsible for building high-performing teams to achieve retail and service expectations.
Key responsibilities include:
- Identifying and recruiting industry-leading talent, working collaboratively with Recruitment, Store Leadership, and talent pooling to minimize time to hire.
- Setting clear and consistent direction, reflecting business-wide priorities and local requirements, and following up to ensure delivery against expectations.
- Motivating and inspiring the team to deliver and exceed targets and KPIs.
- Maintaining a regular skill scan of the team, identifying high potential and performance challenges, and implementing development and improvement plans as appropriate.
The Field Sales & Training Manager will be responsible for maintaining service excellence across unstaffed distribution.
Key responsibilities include:
- Creating and leading the service strategy across the area, championing customer needs and expectations, and setting and coaching to exceptional levels of customer service.
- Running inspirational events and masterclasses to build Charlotte Tilbury brand awareness and gain engagement from retailer-owned staff.
- Leading the effective and inspirational delivery of defined training material, including new starter training, operational business management, and all new launch NPD trainings.
At Charlotte Tilbury Beauty, we celebrate and support diversity, equity, and inclusion in our growing global workforce. We empower everybody in the world to be the most beautiful version of themselves.
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