Senior Commercial Director

3 days ago


Stockholm, Stockholm, Sweden Loopia Group Full time

At Loopia Group, we're on a mission to empower businesses to succeed in the digital age. As a leading provider of web hosting, domain registration, and SaaS solutions, we help over 3 million customers across Europe achieve their business potential.

We're driven by bold growth—through organic customer acquisition and strategic M&A—and backed by the support of HG, a leading private equity firm. Our journey is defined by innovation, collaboration, and a shared passion for growth—both for our customers and ourselves.

In this role, you'll lead our commercial strategy in Sweden, ensuring its implementation and driving customer growth, satisfaction, and profitability. You'll own the full P&L, including CAC optimization and revenue growth, and collaborate closely with functional experts to create a tailored commercial roadmap.

Your Key Responsibilities:
  1. Own and Deliver on Key Performance Indicators (KPIs):
  • Drive Billing and Revenue growth across your markets/territory.
  • Optimize Customer Acquisition Costs (CAC) and ensure profitability.
  • Boost Average Billing Per User (ABPU) and Average Billing Per Product (ABPP).
  • Expand Market Shares, achieving growth above competitors and market trends.
  • Lead user base development, focusing on customer acquisition, retention, and reduced churn.
  • Elevate Customer NPS through exceptional service and communication.
Shape and Implement the Commercial Strategy & Business Plan:
  • Drive the commercial strategy by shaping brand positioning, managing the product launch plan, and optimizing our offering, customer acquisition, retention, and upselling/cross-selling efforts.
  • Collaborate with Loopia Group's functional experts within e.g., product, pricing, and marketing to leverage best practices while addressing market-specific needs.
  • Lead the local implementation of the business plan activities through cross-functional collaboration in the markets.
Business Reviews and Market Insights:
  • Own and lead monthly business reviews, tracking key metrics and identifying growth opportunities for the respective markets.
  • Use data and market insights to adjust strategies and drive results.
Collaborate and Inspire:
  • Build and lead a high-performing commercial team, fostering a culture of innovation and accountability.
  • Align central resources with the market goals as well as leverage and share best practices within the broader Loopia Group community e.g., other markets and regions.

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