Client Success Operations Lead

12 hours ago


Stockholm, Stockholm, Sweden Treyd Full time
Role Overview

Treyd is a rapidly growing B2B fintech company that offers innovative solutions to help businesses supercharge their growth. Our sell first, pay suppliers later model provides a unique approach to payment processing, enabling a shift towards more sustainable freight options with reduced CO2 emissions.

We are seeking a skilled Customer Success Associate to join our dynamic team, playing a pivotal role in accelerating sales growth and maintaining strong customer relationships. This individual will be responsible for owning a book of business, ensuring customers stay engaged with Treyd, and identifying opportunities to increase customers' usage of our services.

Key Responsibilities
  • Own a book of business, serving as the primary point of contact for clients to understand their requirements and deliver high-quality services.
  • Ensure customers stay engaged with Treyd, securing active credit limits and facilitating orders in a structured and proactive manner.
  • Identify opportunities to increase customers' usage of our services or potential risks within accounts.
Requirements
  • Minimum 2 years of experience in customer success, support, account management, or similar roles.
  • Exceptional English communication skills.
  • Good understanding of basic financial metrics.
  • Ambitious drive to smash team goals.
  • Passionate with a can-do attitude and willingness to go the extra mile.
What We Offer
  • Attractive benefits package, including equity options.
  • Opportunity to join at an early stage, setting the foundation and culture together with the rest of the diverse team.


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