Account Director Enterprise

22 hours ago

Stockholm, Sweden Sinch Full time

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers - no matter the channels they use. More than 150,000 businesses - including many of the world's largest tech companies, rely on us for their customer communication needs.
We dream big - for our company, our customers, and our employees - and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries - probably somewhere near you

We are seeking an experienced Account Director Enterprise for our Nordics region, who will be responsible for managing all aspects of the end-to-end customer lifecycle in the region, and as such, you will be strategic and possess an outstanding knowledge of customer-centric operating models. This role is based at our Stockholm office, Sweden, and reports to our Director Northern Europe Enterprise.

The essence of the role

As Account Director Enterprise for our Nordics region, you will be a manager leading a highly motivated and talented account management team AND managing some of the region’s top accounts with a view to achieving the next level of growth both in the accounts and the region.

As our new Account Director, you will:

- Duo responsibility of delivering the P&L – revenue, gross margin, gross profit, and controllable operating expenditure for the region PLUS leading a select set of accounts ensuring high satisfaction, profitability, and growth.
- Help build and drive a go-to-market strategy in alignment with global motions to win and retain business, setting goals for team, manage and directing staff to be successful.
- Actively identify business opportunities with current and prospective customers, while collaborating with our New Sales team to help drive the new sales motion.
- Maintain relationships with larger clients by providing information, support, and guidance to ensure Sinch becomes their trusted advisor.
- Responsible for managing your business OPEX (ex. Sales, salaries, commissions, marketing, travel, and expenses) within the allocated budget.
- Work closely with the other Account Directors, Director of Northern Europe, and Enterprise Sales Director to deliver profitable growth and top-tier customer experience.
- Monitor customer, market, and competitor activity and provide feedback to company leadership and other company functions.
- Participate and represent Sinch at relevant industry and network events.
- Create a culture of success and manage ongoing business and goal achievements.
- Actively manage, develop, and lead the team, both in terms of performance, enablement, and engagement.

Who are you?

We’re looking for a person with a strong commercial mindset blended with a passion for people, culture, and brand, essential ingredients to lead our regional team.

In order to be successful in this role, we believe you have:

- Experience in the communications industry and/or PaaS highly regarded.
- Regional market experience with a strong network.
- Strong history in commercial leadership and meeting sales goals.
- Leadership skills and experience in managing and interacting with multicultural sales teams across a wide geographic area.
- Client relationship skills.
- Negotiation and closing skills.
- Self-driven and the ability to work autonomously.
- Excellent communication skills, fluency in English.
- You will stand out in the crowd if you have knowledge of Adobe campaign and Salesforce marketing cloud ecosystem.

Our corporate language is English, please submit your application in English.

Are you ready? Join us on our journey

About The Recruitment Process

To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.

#J-18808-Ljbffr

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