Commercial Operations Manager Commercial · Stockholm, Sweden

6 days ago

Stockholm, Stockholm, Sweden Instabee Group Full time

About us

In 2022, Instabee was founded after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox, and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European e-commerce enabler. Always with the consumer at heart.

We're fast, both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe, but we have no plans on stopping anytime soon. As we continue to expand, the complexity of Instabee grows in parallel. With that in mind, we're now looking for you to help us on the journey ahead.

Elevate E-commerce Delivery with Instabee

Instabee is seeking a commercially-minded, hands-on, and data-driven Commercial Operations Manager to join our Stockholm team This role focuses on identifying and enabling operational enhancements that directly impact our commercial offering and strengthen our relationships with merchants. You will play a crucial role in maintaining and continuously improving our merchant offerings, ensuring an optimized experience for end users through seamless collaboration with our merchant partners. This position sits in Stockholm, the HQ and will report to the Commercial Director, Sweden.

Why Instabee & This Role

In a competitive last-mile delivery market, Instabee stands out with our customer-centric approach, agile operations, and focus on enabling merchants to provide the best possible delivery experiences. Unlike traditional carriers, we prioritize speed, flexibility, and innovation—qualities that set us apart from our competitors and make us the preferred partner for forward-thinking e-commerce merchants. As the Commercial Operations Manager, you will leverage these competitive strengths to reinforce our position in the market and deliver unparalleled value to our merchants and end users.

What You'll Do

You will be at the forefront of driving commercial and operational excellence across our key accounts, working cross-functionally to streamline processes and enhance our service offering. By combining strong collaboration with commercial, product, tech, and operations teams, you will lead efforts to simplify complex challenges, creating a superior experience for both our merchants and their customers.

Your responsibilities will include:

  1. Leading the Merchant Success Team in Sweden to drive operational excellence and an unmatched merchant experience.
  2. Analyzing data to monitor commercial and operational performance, proactively identifying areas for improvement and leveraging Instabee's strengths against competitors.
  3. Enhancing communication flows between Instabee and merchants to reduce lead times and elevate our offering.
  4. Building partnerships with merchants by joining key meetings to validate improvement hypotheses and drive tailored, impactful solutions.
  5. Supporting new sales and implementations by coordinating operational and integration set-ups that ensure successful launches and by contributing to negotiations with strategic insights.
  6. Assisting Key Account Managers (KAMs) with data-driven analytics to enhance their support of established accounts.

About You

We're looking for a proactive, goal-oriented professional who thrives in dynamic environments and isn't afraid to challenge the status quo. You're structured, curious, and self-sufficient, with a knack for turning complex data into clear, actionable insights. If you are excited about making a tangible impact in a high-growth, competitive sector, this is the role for you.

We're seeking a talented and motivated individual who thrives in fast-paced environments. You're a natural problem-solver with a keen eye for detail and a passion for innovation. You're comfortable working independently, but also enjoy collaborating with a diverse team to achieve shared goals. If you're eager to make a meaningful contribution to a high-growth industry, we invite you to apply.

More About You

  1. A university degree in business, finance, engineering, or a related field.
  2. 2-5 years of experience in management consulting, growth management, or commercial/operational excellence.
  3. Experience from leading teams with documented success.
  4. Strong problem-solving skills with a focus on continuous improvement and impactful solutions.
  5. Excellent presentation and communication abilities to inspire and influence.
  6. Proven experience in managing cross-functional projects independently with measurable success.
  7. Commercial mindset and a passion for enhancing the customer and merchant journey.
  8. A strong interest in logistics and operations, ideally with previous experience in optimizing logistics flows.

What we offer

We can promise you that you will be challenged, develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working - this is the place for you

Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:

  1. Sky-High Office: Modern and newly renovated with a 360-degree view around Stockholm.
  2. Puppy Friendly: Bring your dog to work - we've got a whole floor for our furry friends
  3. Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town.
  4. Fun & Games: Ping pong, Shuffleboard, Foosball, and even a Karaoke Room for your leisure time.
  5. Flexible Hours: Hybrid setup with working hours that adapt to your lifestyle.
  6. Parental Pay for Six Months: Step away from work and provide the best care and love to your little one.
  7. A Day Off on Your Birthday: We love to celebrate, so enjoy your birthday to the fullest with a day off each year

This recruitment process consists of personality tests via Alva Labs and background checks as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes in Sweden.

Due to the holidays coming up, we will start reviewing applications mid January.

Wish you all Happy Holidays

#J-18808-Ljbffr

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