IT Service Desk Specialist

2 weeks ago

Stockholm, Stockholm, Sweden Doconomy Full time

Are you looking for a meaningful role?

Join Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.

Our groundbreaking ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and enjoyable to save and invest money, all while reducing environmental impact. By integrating these solutions into existing banking apps, we help people achieve their financial goals and contribute to a sustainable future.

With over 100 clients in 40 different markets, including key partnerships with organizations like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF), Doconomy is at the forefront of the industry. We are backed by leading investors such as Mastercard, Ingka Group, Citi Ventures, CommerzVentures, S&P Global, ABN Amro Ventures, and UBS Next.

Our diverse team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science experts, and thought leaders in innovative business and service design. We bring expertise from some of the world's largest digital and sustainable banks, corporations, and fintechs, ensuring we remain best-in-class.

More than ever, we have the opportunity to help make financial well-being and sustainable living a reality for millions. We are looking for bright, courageous, and passionate individuals to join our impact-driven team in shaping the future of the finance industry.

Join us

We're looking for an enthusiastic and proactive IT Service Desk Specialist to join our IT team in Stockholm This role is based in our Stockholm office and involves being on-site regularly to provide reliable IT support and manage our infrastructure.

As the first point of contact for colleagues seeking technical assistance, you'll play a key role in troubleshooting, diagnosing, and resolving IT issues. Your focus will be on minimizing disruptions to our work while delivering outstanding support with a friendly and professional approach.

What you'll do
  • Provide timely and professional technical support to colleagues across the organization via phone, email, and ticketing system.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Document, track, and prioritize support requests using the ticketing system.
  • Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
  • Install, configure, and maintain hardware and software; Laptops, conference systems, printers, and peripherals.
  • On- and Offboarding, ensuring colleagues have the necessary access and equipment.
  • Maintenance and support of IT systems and infrastructure.
  • Collaborate with other teams to improve IT processes and great user experience.
  • Provide training and guidance to colleagues on IT best practices, security protocols, and system usage.
  • Continuous improvement of the IT Service Desk and other IT functions.
What You'll Bring To The Team
  • Proven experience in an IT support or service desk role.
  • Strong knowledge of IT systems, hardware, software, and network technologies.
  • Experience with ticketing systems, including Jira.
  • Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
  • Proficiency with Google Workspace administration.
  • Basic understanding of IT security principles and practices.
  • Excellent communication and service skills, with a problem-solving attitude. (English is our working language)
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • A proactive and enthusiastic approach to learning new technologies and improving processes.
  • Familiarity with hybrid work environments and strong advocacy for hybrid work models, fostering productivity and collaboration across distributed teams.
Preferred Qualifications
  • IT certifications such as CompTIA A+, ITIL Foundation, or similar.
  • Familiarity with cloud-based solutions beyond Google Workspace (e.g., Office 365).
  • Knowledge of IT asset management and inventory control.
What We Offer
  • This role is based in Stockholm with a hybrid setup: spend three days a week connecting and collaborating in our vibrant office at A-house Östermalm, and enjoy two days working from wherever you're most productive.
  • A diverse, international team working together in cross-functional groups, ensuring progress toward shared goals and collective success.
  • Weekly company-wide meetings where projects are discussed, providing inspiration and a platform to share achievements.
  • Collaborative tools like Slack, Miro, Google Drive, and Meet help us stay connected and manage projects efficiently.
  • Access to the latest Apple devices and equipment to support your best work.
  • Great perks, including comprehensive health insurance and a generous 10% occupational pension plan.
  • A wellness allowance of 5000 SEK per year.
  • 30 days of paid vacation, plus 2 extra self-care days that you can use whenever you need a little extra time off.

We have an ongoing recruitment process – if this role is online, it means it's still open

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