Luxury Hotel Front Desk Leader
1 week ago
Experience a new era of luxury at the Sheraton Stockholm Hotel, where innovation meets tradition. Our hotel is a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability. We are now looking for an experienced and motivated Front Office Manager to lead our front desk operations and ensure exceptional customer service.
About the Role- Lead the front office team to deliver high-quality service at every touchpoint, creating a seamless and exceptional experience for all guests.
- Manage daily front office operations, including scheduling, recruitment, performance reviewing, and training.
- Maintain high levels of customer satisfaction by assuring personalized service and addressing guest concerns/needs promptly.
Your Key Responsibilities:
- Coordinate with other departments to ensure smooth operations.
- Oversee check-in/check-out procedures and ensure adherence to company policies.
- Budget responsibility for the department.
- Monitor performance metrics and implement improvements as needed.
About You:
- Minimum of 4 years of experience in the hotel industry.
- At least 3 years of team management experience in a leadership role in guest service or equivalent.
- Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
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