Front Office Manager to Sheraton Stockholm

3 weeks ago

Stockholm, Stockholm, Sweden Förvaltnings AB Västerstaden Full time

Step into a role that redefines excellence at the Sheraton Stockholm Hotel, a hallmark of hospitality since 1971 in the heart of Sweden's bustling capital. Aligned with our innovative owners Archer Hotel Management and Marriott International, we merge rich cultural history with modern luxury and a deep dedication to sustainability.

We are now looking for an experienced and motivated Front Office Manager to lead our front desk operations and ensure exceptional customer service as we align the hotel as one of the top luxury hotels in Stockholm post-renovation. If you have a passion for hospitality, strong leadership skills, and a focus on delivering outstanding guest experiences, we want to hear from you

As our Front Office Manager, you are responsible for overseeing the daily operations and ensuring delivery of high-quality service at every touchpoint, creating a seamless and exceptional experience for all guests.

This role involves leading the front office team, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations. A strong focus on delivering exceptional customer service and optimizing efficiency is key to success in this position. You will actively work with guest feedback to continuously enhance their experience. Your Key Responsibilities:

  1. Manage daily front office operations, including scheduling, recruitment, performance reviewing and training.
  2. Maintain high levels of customer satisfaction assuring personalized service and addressing guest concerns/needs promptly.
  3. Coordinate with other departments to ensure smooth operations.
  4. Oversee check-in/check-out procedures and ensure adherence to company policies.
  5. Budget responsibility for the department.
  6. Monitor performance metrics and implement improvements as needed.

Your Qualifications:

  1. Minimum of 4 years of experience in the hotel industry.
  2. At least 3 years of team management experience in a leadership role in guest service or equivalent.
  3. Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
  4. Ability to motivate and inspire the team.
  5. Proactive and independent work approach.
  6. Values active involvement in daily operations and considers leading the team essential.
  7. Excellent problem-solving skills with a focus on guest needs and expectations.
  8. Strong communication and interpersonal skills.
  9. Ability to handle high-pressure situations with professionalism.
  10. Thrives doing operational work and engaging with guests.

What We Offer You:

  1. A permanent full-time position following the 6-month probation period and we adhere to collective bargaining agreements.
  2. Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's hotel scene.
  3. Great opportunities for career growth.
  4. A dynamic and inclusive work environment.
  5. Employee discounted rates at over 8,000 hotels worldwide.

If you would like to know more about the role please contact Nuno Almeida, Director of Operations & Concept Development, at nuno.almeida@sheratonstockholm.com.

Selection and interviews are conducted on an ongoing basis and the position may be filled before the final application deadline, so please submit your application as soon as possible.

Welcome to submit your application to Sheraton Stockholm Hotel

#J-18808-Ljbffr

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