IT Service Desk Specialist

5 days ago

Stockholm, Stockholm, Sweden Doconomy DO Full time
Are you looking for a meaningful role?

Join Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.

Our groundbreaking ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and enjoyable to save and invest money, all while reducing environmental impact. By integrating these solutions into existing banking apps, we help people achieve their financial goals and contribute to a sustainable future.

With over 100 clients in 40 different markets, including key partnerships with organizations like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF), Doconomy is at the forefront of the industry. We are backed by leading investors such as Mastercard, Ingka Group, Citi Ventures, CommerzVentures, S&P Global, ABN Amro Ventures, and UBS Next.

Our diverse team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science experts, and thought leaders in innovative business and service design. We bring expertise from some of the world's largest digital and sustainable banks, corporations, and fintechs, ensuring we remain best-in-class.

We are looking for bright, courageous, and passionate individuals to join our impact-driven team in shaping the future of the finance industry.

Join us

We're looking for an enthusiastic and proactive IT Service Desk Specialist to join our IT team in Stockholm This role is based in our Stockholm office and involves being on-site regularly to provide reliable IT support and manage our infrastructure.

As the first point of contact for colleagues seeking technical assistance, you'll play a key role in troubleshooting, diagnosing, and resolving IT issues. Your focus will be on minimizing disruptions to our work while delivering outstanding support with a friendly and professional approach.

What you'll do
  • Provide timely and professional technical support to colleagues across the organization via phone, email, and ticketing system.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Document, track, and prioritize support requests using the ticketing system.
  • Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
  • Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
  • On- and offboarding, ensuring colleagues have the necessary access and equipment.
  • Maintenance and support of IT systems and infrastructure.
  • Collaborate with other teams to improve IT processes and user experience.
  • Provide training and guidance to colleagues on IT best practices, security protocols, and system usage.
  • Continuous improvement of the IT Service Desk and other IT functions.
What you'll bring to the Team
  • Proven experience in an IT support or service desk role.
  • Strong knowledge of IT systems, hardware, software, and network technologies.
  • Experience with ticketing systems, including Jira.
  • Experience supporting MacOS and managing devices through Apple Business Manager and Kandji.
  • Proficiency with Google Workspace administration.
  • Basic understanding of IT security principles and practices.
  • Excellent communication and service skills, with a problem-solving attitude. (English is our working language)
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • A proactive and enthusiastic approach to learning new technologies and improving processes.
  • Familiarity with hybrid work environments and strong advocacy for hybrid work models, fostering productivity and collaboration across distributed teams.
Preferred Qualifications
  • IT certifications such as CompTIA A+, ITIL Foundation, or similar.
  • Familiarity with cloud-based solutions beyond Google Workspace (e.g., Office 365).
  • Knowledge of IT asset management and inventory control.
What we offer
  • This role is based in Stockholm with a hybrid setup: spend three days a week connecting and collaborating in our vibrant office at A-house Östermalm, and enjoy two days working from wherever you're most productive.
  • A diverse, international team working together in cross-functional groups, ensuring progress toward shared goals and collective success.
  • Weekly company-wide meetings where projects are discussed, providing inspiration and a platform to share achievements.
  • Collaborative tools like Slack, Miro, Google Drive, and Meet help us stay connected and manage projects efficiently.
  • Access to the latest Apple devices and equipment to support your best work.
  • Great perks, including comprehensive health insurance and a generous 10% occupational pension plan.
  • A wellness allowance of 5000 SEK per year.
  • 30 days of paid vacation, plus 2 extra self-care days that you can use whenever you need a little extra time off.

We have an ongoing recruitment process – if this role is online, it means it's still open

#J-18808-Ljbffr

  • IT Service Desk Specialist

    3 hours ago

    Stockholm, Stockholm, Sweden Doconomy Full time

    Are you looking for a meaningful role?Join Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.Our groundbreaking ecosystem of tools combines expertise in behavioral science to design...

  • Technical Service Desk Expert

    5 days ago

    Stockholm, Stockholm, Sweden Doconomy DO Full time

    About the RoleWe're looking for an enthusiastic and proactive IT Service Desk Specialist to join our IT team in Stockholm. This role involves providing reliable IT support and managing our infrastructure, ensuring a smooth and efficient workflow.You'll be the first point of contact for colleagues seeking technical assistance, troubleshooting and resolving...

  • Service Desk IT Professional

    2 hours ago

    Stockholm, Stockholm, Sweden Doconomy Full time

    We are committed to driving global climate action through impact technology at Doconomy. Our diverse team includes former bankers, engineers, developers, designers, brand strategists, ESG experts, behavioral science experts, and thought leaders in innovative business and service design.We are looking for a bright, courageous, and passionate IT Service Desk...

  • IT Service Desk Specialist Security

    5 days ago

    Stockholm, Stockholm, Sweden Doconomy DO Full time

    Are you looking for a meaningful role?Join Doconomy, a market leader in impact technology, here to rewrite the financial system. We are dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.Our groundbreaking ecosystem of tools combines expertise in behavioral science to design...

  • Service Desk-medarbetare till IT-avdelningen på Rexel

    2 weeks ago

    Stockholm, Stockholm, Sweden Academic Work Sweden AB Full time

    Är du redo för en unik möjlighet att vara med från start? Som en del av Rexels nyinsourcade Service Desk kommer du att ha en central roll i att skapa och forma hur IT-support ska se ut – både idag och framåt. Vi söker dig som älskar att hjälpa andra, brinner för tekniska lösningar och vill växa upp till att bli en nyckelspelare i hjärtat av...

  • Reliable IT Services Provider

    2 hours ago

    Stockholm, Stockholm, Sweden Doconomy Full time

    We have over 100 clients in 40 different markets, including key partnerships with organizations like the United Nations Framework Convention on Climate Change (UNFCCC), Mastercard, S&P Trucost, and the World Wildlife Fund (WWF). Our team brings expertise from some of the world's largest digital and sustainable banks, corporations, and fintechs.We are looking...

  • Technology Service Delivery Manager

    22 hours ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    About the RoleWe are looking for a Cloud Infrastructure Specialist to join our team in Stockholm. The successful candidate will be responsible for managing all IT environment, including help desk operations, asset management, and contracts.The ideal candidate will have a strong background in Azure Cloud services, experience in managing incidents, operating...

  • Systemtekniker till IT Service Desk

    7 days ago

    Stockholm, Stockholm, Sweden IT-Bemanning Sverige AB Full time

    Företaget IT-Bemanning Sverige AB är ett personligt IT-konsultföretag som värderar den enskilda konsultens egenskaper. Om du har de rätta kvaliteterna - social, driven och tävlingsinriktad kan vi erbjuda dig en attraktiv arbetsmiljö med utvecklingsmöjligheter som supporttekniker hos någon av våra kunder.För kunds räkning söker vi nu en erfaren...

  • IT Technical Support Specialist

    2 hours ago

    Stockholm, Stockholm, Sweden Doconomy Full time

    Doconomy is a market leader in impact technology, dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change. We have an ongoing recruitment process for an IT Service Desk Specialist to join our team in Stockholm.The successful candidate will be the first point of contact for...

  • Luxury Front Desk Representative

    3 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Welcome to At Six, where we redefine service at the Front Desk. As a member of our Front Office Team, you'll play a key role in delivering a seamless guest experience.About Our CultureWe value every detail and aim to exceed expectations. Our team operates 24/7, providing top-notch service to both in-house guests and those staying in our residences. If you...

  • IT Support Specialist

    5 days ago

    Stockholm, Stockholm, Sweden Doconomy DO Full time

    About Doconomy DOWe are a market leader in impact technology, dedicated to driving global climate action by equipping banks with innovative financial tools that educate and foster positive change.Our groundbreaking ecosystem of tools combines expertise in behavioral science to design financial services that make it simple and enjoyable to save and invest...

  • Technical Process Specialist

    3 weeks ago

    Stockholm, Stockholm, Sweden Infosys Technologies (Sweden) AB Full time

    Role – Technical Process SpecialistTechnology – IT SupportLocation – MalmöCompensation – negotiableJob DescriptionToday, the corporate landscape is dynamic, and the world ahead is full of possibilities None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where...

  • Head of Infrastructure Services

    3 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    About the TeamWe are a dynamic IT team based in Stockholm, Liljeholmen, working closely with the global Infrastructure organization that manages all IT systems worldwide. Our team is committed to delivering best-in-class infrastructure services to all departments in line with Global Technology expectations.We believe that our ideal candidate has at least 5...

  • IT Systems Specialist

    2 days ago

    Stockholm, Stockholm, Sweden Falck Sverige Full time

    About the Role:We are seeking an IT Systems Specialist to join our team at Falck Sverige. As a key member of our digital infrastructure, you will be responsible for providing on-site IT support and managing company IT equipment.Responsibilities include:Providing second-line support to usersMaintaining and repairing hardware issuesManaging inventory and...

  • Skiftarbetande IT-supporttekniker

    1 week ago

    Stockholm, Stockholm, Sweden Human IT Sweden Full time

    Är du en serviceinriktad lagspelare med passion för teknisk support och en förkärlek för kvälls-, natt- och helgjobb? Då är rollen som supporttekniker hos oss något för digArbetsuppgifter:Som supporttekniker kommer du att tillhöra Service Desk-avdelningen i Stockholm. Du kommer att hjälpa användare och kunder med IT-, nätverks- och...

  • Tech Support Expert

    2 hours ago

    Stockholm, Stockholm, Sweden Doconomy Full time

    At Doconomy, we bring expertise from some of the world's largest digital and sustainable banks, corporations, and fintechs to remain best-in-class. We are dedicated to making financial well-being and sustainable living a reality for millions through innovative financial tools and services.We are seeking a skilled IT Service Desk Specialist to join our team...

  • Service Operation Specialist

    2 days ago

    Stockholm, Stockholm, Sweden Telenor Sverige AB Full time

    Network Operations SpecialistAbout the JobThis is a fantastic opportunity to join Telenor's Nordic Service Operation team as a Technical Specialist. The role involves working with cutting-edge technology, collaborating with cross-functional teams, and providing excellent customer support.Key ResponsibilitiesConfigure, troubleshoot, and optimise services to...

  • High-Performance Trading Systems Developer

    5 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    The ideal candidate brings customer service excellence in their approach and has a solid understanding of distributed software systems. This critical role includes analysis of real-time trading issues and enhancing our processes. The role also entails planning and leading projects across the wider GSET team to accommodate change and deliver new functionality...

  • Financial Services Specialist

    7 days ago

    Stockholm, Stockholm, Sweden Quinyx Full time

    We strive to continuously work smarter and more efficiently at Quinyx. As a Financial Services Specialist, you will be involved in projects aiming to improve our processes and ways of working.You will work closely with our Revenue Controllers to deliver exceptional customer service and drive revenue growth.Key responsibilities include:Billing customers for...

  • Services Sourcing Specialist

    5 days ago

    Stockholm, Stockholm, Sweden Svea Solar Sweden Full time

    Job DescriptionSvea Solar is committed to creating a sustainable future by providing innovative solar power solutions and smart energy optimization services. As our next Services Sourcing Specialist, you will play a vital role in shaping our procurement strategy for services and indirect materials.In this position, you will have the opportunity to work with...