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Technical Service Desk Expert
1 week ago
About the Role
We're looking for an enthusiastic and proactive IT Service Desk Specialist to join our IT team in Stockholm. This role involves providing reliable IT support and managing our infrastructure, ensuring a smooth and efficient workflow.
You'll be the first point of contact for colleagues seeking technical assistance, troubleshooting and resolving hardware, software, and network-related issues, and documenting and tracking support requests using the ticketing system.
The successful candidate will have proven experience in an IT support or service desk role, strong knowledge of IT systems, hardware, software, and network technologies, and experience with ticketing systems, including Jira.
Key Responsibilities- Provide timely and professional technical support to colleagues across the organization via phone, email, and ticketing system.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Document, track, and prioritize support requests using the ticketing system.
- Resolve incidents and requests efficiently, meeting service level agreements (SLAs).
- Install, configure, and maintain hardware and software; laptops, conference systems, printers, and peripherals.
- On- and offboarding, ensuring colleagues have the necessary access and equipment.
- Maintenance and support of IT systems and infrastructure.
- Collaborate with other teams to improve IT processes and user experience.
- Provide training and guidance to colleagues on IT best practices, security protocols, and system usage.
- Continuous improvement of the IT Service Desk and other IT functions.
