
Technical Service Specialist
15 hours ago
The Technical Service Specialist will be based in Stockholm, Sweden, and operate in EMEA (Europe), requiring frequent travel across countries. The role involves installing CoreLab analytical laboratory instruments platforms to achieve high service excellence within the region. As a key contributor to large projects at customer sites, the specialist will serve as a knowledge expert.
Key Responsibilities- Install and relocate analytical laboratory instruments of Roche
- Perform technical releases of analytical systems for laboratory use
- Focus on installations of large projects that require special attention due to increased customer demands and specifications on the instruments delivered
- Analyze and resolve complex questions and problems independently, referring only critical issues to higher levels
- E nsure regional activities are documented according to the company's quality procedure
- Awareness of new service bulletins, Global Customer Support hot news, and other forums
- Closely collaborate with Global Customer Support to share technical experience, implement new ways of working, and promote teamwork across borders
- Transfer knowledge and provide technical resources to other Field Service Engineers
- Support service coordination at customer sites and offer general/technical advice to service coordinators
- Timely and accurately log data according to work instructions and agreements in the CRM system
- Gather information proactively for meetings, actively participate in these meetings, and provide feedback on meeting outcomes to others
- Develop and monitor local reports to ensure efficient and productive delivery of services
- Actively monitor costs for own Service activities
Required Skills and Qualifications
- Full technical higher education (precision mechanics, electronics, Information Technology, Medical Technology, or related specialties)
- Basic knowledge of electronics, electro-mechanical systems, and information technology
- Frequent travel required (80%); ability to operate in multiple countries
- Excellent analytical, problem analysis, and decision-making skills
- Skillful in effective planning, organizational, and time management
- Fluent in English (verbal and written)
- Valid driver's license
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