Digital Transformation Specialist
5 days ago
Krav
- IT-tekniker/Datatekniker - 2-4 års erfarenhet
Job Description
About Infosys
We are a global leader in next-generation digital services and consulting. Our mission is to enable clients in more than 50 countries to navigate their digital transformation.
With over four decades of experience, we expertly steer our clients through their digital journey by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Your Role
You will provide end-user support on-site, maintain hardware and fix technical problems, provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers and coordinate with remote teams for technical issues to investigate and resolve.
- Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
- Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitor and address performance-related issues.
- User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
- Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
- Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.
Requirements
Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions.
- Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
- Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Microsoft Product Knowledge: Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
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