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Helpdesk Service Desk Specialist

2 weeks ago

Stockholm, Stockholm, Sweden TN Sweden Full time

**Key Responsibilities**

As an IT ServiceDesk Engineer II, your primary responsibilities will include:

  • Resolution/processing of incident and request tickets.
  • Escalating/routing issues to appropriate service teams.
  • Communication regarding ticket status.
  • High-visibility and first point of contact responding to Slack IT help channels.

You will also be responsible for physical 'desktop' assistance tasks to help bolster the team's resources. This may involve software installations using remote desktop tools and/or computer agents, as well as working knowledge on best practices for Windows System support on account, email, and Windows group management.